Frequently asked questions (FAQ):

Q. How long until my wedding photos are ready?
A. This is usually a 1-3 month process. Within one month after the wedding Raz will send you a preview gallery of all images. From here you will select images to be used for prints and albums or favourites to get special digital enhancement. Final images will be ready 1-2 months after your final decision.

Q. What is a proof book?
A. The proof book is an 8” x 8” soft cover, glossy paged book containing thumbnails of all your images from the wedding day. Each photo has an easy reference number to help you choose your favourite pictures. These books are very helpful as sometimes you can have over 2,000 photos from the day.

Q. What happens to the master copies of the DVD?
A. You will get two DVDs of all images. You own the rights to your photos and can share them, duplicate them and print them out at your convenience with no mean hidden costs. Raz can also provide you with many beautiful albums, professional prints, ‘Thank You’ cards, and photo frames at very good prices.

We will keep a copy of the originals for a year. After that, we generally have a copy but we can’t guarantee it. Make sure you keep your own master copies in a safe place.

Q. What may cause delays?
A. If Raz is entering a busy period he will let you know but it doesn’t usually alter the dates the photos are ready. Sometimes after your wedding you may be too busy with family and a honeymoon to go through the hundreds or even maybe thousands of photos to pick you favourites. This is understandable; just remember it will still take time for Raz to do the final steps of the process after you are ready.

Q. What is the process with the photos after the wedding day?
A. Raz’s biggest part of job begins – he will immediately make two back-ups of the images, review them, and delete any unflattering ones that you wouldn’t want anyone to see. He’ll select some recommendations for books and prints and gives them a basic edit and colour correction. The photos are organised into a proof book or online gallery for your viewing.

You can take as long as you need to review all your photos. Once approval or changes have been made, the books or albums are designed, packaged, printed and delivered. If you just ordered a DVD you will receive it after your review.

Q. Can I extend the hours of photography on the wedding day?
A. This may be possible depending on circumstances on the day. The rates will be - $250 per hour.

Q. Can I order my prints and albums after the wedding?
A. Many couples chose to do this. It’s hard to tell what you want to do with your pictures until you see them. Take your time. This is absolutely fine.

Q. How does the booking process work?
A. Raz will visit you and your wedding location/s for free to chat about what you may like. You pay a deposit of $250 when you are ready to secure Raz for the day of your wedding. If you are worried about another couple booking him before you for the date, Raz will let you know before taking the booking (this happens a lot more rarely than what many wedding vendors claim it to be!)

The full payment is due any time before two weeks before the wedding. Payment options are cash, cheque or direct deposit.

Q. What if my wedding date changes after paying the deposit?
A. Raz will simply change to your new date if he does not have another wedding that day. If he cannot do your new date you will lose your deposit only if you have not notified him three months before the original wedding date.

Q. What happens to my deposit if I have to cancel?
A. You will get you deposit of $250 back if you notify Raz three months before the wedding date.

Q. What if something goes wrong?
A. This is a totally understandable question for any bride and groom as your wedding day is such a complicated and expensive day. Little things may cause a challenge on the day but don’t be worried – Raz always carries at least two cameras and a car full of high quality equipment. He immediately backs up your photos with multiple copies. His detailed before-wedding service includes confirming all the times and locations, people’s names and more.

If the situation arises that you do not like your wedding photos you can have your money back (but not the negatives). But don’t worry - the biggest problem our couples have is that they have too many beautiful photos to choose from!